Shipping policy

Shipping Policy

Effective Date: September 18, 2026

At Voyage Coffee, we believe your coffee journey should begin the moment you place your order. We carefully prepare and package every order so your coffee arrives ready to enjoy.

Please review the following Shipping Policy before placing your order.

1. Shipping Within the United States

Voyage Coffee currently ships orders within the United States.

Shipping availability, rates, and estimated delivery times are displayed during checkout and may vary based on destination, order size, shipping method, and carrier availability.

At this time, we do not guarantee delivery to every U.S. territory or international destination unless specifically offered at checkout.

2. Order Processing

Orders are generally processed within 3–5 business days after payment is successfully received.

Business days are Monday through Friday and do not include weekends or U.S. federal holidays.

Processing time refers to the time required to prepare, package, and dispatch your order. It does not include carrier transit time.

During holidays, promotional events, new product launches, or periods of unusually high demand, processing may take longer.

3. Delivery Times

After an order has been processed and shipped, delivery time depends on the selected shipping method, destination, and carrier.

Estimated delivery dates provided at checkout or by the shipping carrier are estimates only and are not guaranteed unless expressly stated otherwise.

Voyage Coffee is not responsible for carrier delays caused by circumstances outside our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Carrier operational delays

  • Holidays

  • Incorrect or incomplete shipping information

  • Unforeseen events affecting the carrier network

4. Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information when available.

Customers are responsible for monitoring tracking information and ensuring that someone is available to receive the package when appropriate.

Tracking information may take some time to become active after the carrier receives the shipment.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

Voyage Coffee is not responsible for delays, lost packages, or additional shipping costs resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Incorrect apartment, suite, or unit numbers

  • Incorrect ZIP codes

  • Failure to update a shipping address before fulfillment

If an order is returned to Voyage Coffee because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges required to reship the order.

6. Lost, Stolen, or Misdelivered Packages

Once an order has been delivered to the address provided at checkout, Voyage Coffee is generally not responsible for packages that are subsequently lost, stolen, or removed from the delivery location.

If tracking shows that a package was delivered but you cannot locate it, we recommend first checking:

  • Your front door or designated delivery area

  • Mailroom or package room

  • Nearby entrances

  • With household members or neighbors

  • With the shipping carrier

If the package still cannot be located, please contact Voyage Coffee promptly so we can assist where possible.

7. Damaged Packages

We carefully package our products for shipment. However, damage can occasionally occur during transportation.

If your order arrives visibly damaged, please contact Voyage Coffee within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the damage

  • Photographs of the shipping package

  • Photographs of the damaged product

We will review the circumstances and, when appropriate, provide a replacement or other reasonable resolution.

8. Incorrect or Missing Items

If you receive an item different from what you ordered or an item is missing from your shipment, please contact us within 48 hours of delivery.

Please provide your order number and relevant details so we can investigate and correct the issue.

9. Coffee Freshness

Voyage Coffee takes reasonable steps to preserve the quality and freshness of our coffee during fulfillment and shipping.

Because coffee is a natural agricultural product, flavor and aroma can vary based on origin, roast, harvest, storage, and brewing method.

Once delivered, customers are responsible for storing coffee appropriately according to the product's packaging or labeling instructions.

10. Shipping During Extreme Weather

Extreme temperatures may affect coffee and other products during transportation.

Voyage Coffee may temporarily modify shipping schedules during periods of extreme weather when necessary to protect product quality.

If a significant weather event is expected to affect your shipment, we may delay dispatch when reasonably necessary and will communicate with affected customers when possible.

11. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

From time to time, Voyage Coffee may offer promotional shipping, including free-shipping promotions. Promotional shipping offers may be subject to minimum purchase requirements, geographic restrictions, product exclusions, or expiration dates.

12. Free Shipping Promotions

When free shipping is offered, the specific terms of the promotion will be displayed at the time of purchase.

Voyage Coffee reserves the right to modify or discontinue promotional shipping offers, subject to applicable law.

13. Undeliverable or Returned Shipments

If a package is returned to Voyage Coffee because it is undeliverable, refused, or addressed incorrectly, we may contact the customer regarding available options.

Additional shipping charges may apply if the customer requests that the order be reshipped.

Because coffee and other consumable products are final-sale items, a returned consumable product may not be eligible for resale or refund.

14. International Shipping

International shipping is not currently guaranteed to be available.

If Voyage Coffee offers international shipping in the future, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Such charges are generally the responsibility of the customer unless otherwise stated at checkout.

15. Order Changes

If you need to change your shipping address or other order information, please contact Voyage Coffee as soon as possible after placing your order.

Because orders may enter fulfillment quickly, we cannot guarantee that changes can be made after an order has entered processing or shipment.

Once an order has shipped, the shipping address generally cannot be changed by Voyage Coffee.

16. Shipping & Cancellation Policy

Shipping terms are subject to our Cancellation & Refund Policy and Terms of Service.

Coffee and other consumable food products are generally final sale and are not eligible for ordinary returns or refunds.

Nothing in this Shipping Policy limits any rights or remedies that cannot legally be excluded under applicable law.

17. Contact Us

If you have questions about shipping, tracking, delivery, or an order you've received, please contact Voyage Coffee through the customer-service contact information provided on our website.

Please include your order number whenever possible so we can assist you more efficiently.

Voyage Coffee
Every Cup Is a Journey. ☕🌍