Cancellation & Refund Policy

At Voyage Coffee, we carefully prepare and package every order so your coffee arrives fresh and ready to enjoy. Because coffee is a perishable/consumable food product, we have a final-sale policy on all coffee products.

By placing an order through the Voyage Coffee website, you acknowledge and agree to the following Cancellation & Refund Policy.

1. Coffee Products — Final Sale

All coffee, coffee beans, ground coffee, giftable coffee products, and other consumable food items are final sale and are not eligible for returns, exchanges, or refunds once the order has been placed.

For health, safety, freshness, and quality-control reasons, we cannot accept returned coffee products or resell products that have been shipped to a customer.

This includes coffee that has been:

• Opened or partially consumed

• Unopened but no longer wanted

• Purchased by mistake

• Ordered in the wrong quantity or variety

• Disliked based on personal taste or preference

• Purchased as a gift where the recipient does not want the product

Please carefully review your order before completing your purchase.

2. Order Cancellations

Because Voyage Coffee orders may be processed quickly for fulfillment, cancellation requests must be submitted as soon as possible after placing an order and before the order has entered processing or shipment.

Once an order has been processed, packed, or shipped, it cannot be cancelled.

If your cancellation request is received before processing begins, Voyage Coffee may approve the cancellation and issue a refund to the original payment method.

Cancellation requests may be submitted by contacting us through the customer service contact information provided on our website.

3. Incorrect, Damaged, or Defective Coffee Orders

While coffee is not eligible for ordinary returns or refunds, we want to know if something went wrong with your order.

If you receive:

• The wrong coffee product

• A missing item

• A package damaged during delivery

• A product that appears defective or compromised upon arrival

please contact Voyage Coffee within 48 hours of delivery.

Please include your order number and clear photographs of the product and packaging when applicable. We will review the situation and, when appropriate, may provide a replacement or other resolution.

4. Shipping Problems or Undelivered Orders

If your order is lost, significantly damaged in transit, or otherwise not delivered, please contact us promptly so we can investigate the shipment.

If Voyage Coffee is unable to fulfill or ship an order within the applicable timeframe, we will provide any cancellation and refund rights required by applicable law. Federal rules governing online merchandise orders require sellers to provide appropriate options when they cannot ship within the promised timeframe.

5. Merchandise Returns

Non-consumable Voyage Coffee merchandise, such as mugs, tumblers, apparel, or other merchandise specifically identified as returnable on the product page, may be eligible for return.

Unless a different return period is stated on the individual product page:

Eligible merchandise may be returned within 30 days of delivery, provided that the item is:

• Unused

• Unwashed

• In its original condition

• Returned with original packaging and tags, when applicable

Customers are responsible for return shipping costs unless the merchandise was received damaged, defective, or incorrectly shipped.

Once the returned merchandise is received and inspected, an approved refund will be issued to the original payment method.

6. Merchandise That Is Not Eligible for Return

The following merchandise is not eligible for return unless required by applicable law:

• Personalized or customized merchandise

• Used or worn merchandise

• Merchandise damaged after delivery through customer use

• Clearance or final-sale merchandise clearly identified as such at the time of purchase

7. Refund Processing

Approved refunds will be issued to the original payment method.

Processing times may vary depending on the customer's bank, credit-card company, or payment provider. Voyage Coffee is not responsible for delays caused by a financial institution after the refund has been successfully processed by Voyage Coffee.

8. Promotional Items and Discounts

Discounted, promotional, limited-edition, or final-sale products may have additional restrictions. Any special return or refund conditions will be clearly stated at the time of purchase.

9. Order Review

Customers are responsible for reviewing their:

• Product selection

• Quantity

• Shipping address

• Billing information

• Contact information

before submitting an order.

Voyage Coffee is not responsible for orders shipped to an incorrect address entered by the customer. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.

10. Our Commitment to You

We want every Voyage Coffee experience to be exceptional.

Although we cannot accept ordinary returns of consumable coffee products, our customer service team will make every reasonable effort to address legitimate order issues fairly and promptly.

If you have a concern about your order, please contact us and provide your order number and details of the issue.

Voyage Coffee
Every Cup Is a Journey. ☕🌍